You may receive store credit or a refund for any unwashed, unused, and in original packaging (if applicable) items* within 30 days of original purchase date.
STORE CREDIT: If you select store credit for your return, your store credit will be emailed to you in the form of a gift card. You will receive a 100% store credit minus the cost of the prepaid label we will provide you for your convenience. There is no restocking fee for items returned for store credit.
REFUND: If you select refund, you will be charged a 10% restocking fee. You will receive a 90% refund via your original form of payment minus the cost of the prepaid label we will provide you for your convenience. The value of any freebies not returned with your order will be deducted from your refund at retail value.
Layaway Returns: Layaway items are eligible for return for STORE CREDIT ONLY from 30 days from the date of payoff. Please contact us to arrange your return.
Once your return request is approved, you will receive (via email) a prepaid USPS shipping label for your convenience. The cost of this discounted shipping label will be deducted from your refund/store credit amount. This label will be valid for 10 days, so be sure to ship your return as soon as you receive the label. Print out the label, place the label on your return package, and place the package in your mailbox or take to your local post office.Returns must be *received* by us within 10 days of your request being approved. Please allow up to 5 days for us to process your return once received.
Items returned to us that have been used*, washed*, stained, damaged, or in any way not "new" are not eligible for refund or store credit and will be returned to you at your expense.
If we have to reassemble your items for you, we will deduct an additional 10% restock fee from your return amount.
All sales of Sale & Clearance Items are final and may not be returned. No exceptions!
The following items may not be returned for any reason: Diaper creams, liquids, personal care products, laundry detergent, menstrual care items, essential oils, and nursing products.
Once we receive your package, please allow up to 5 days to process your return. If you elect to receive a 100% store credit, you will receive an email containing your store credit/gift card code. This code may be applied to any future order and does not expire. If you elect to receive a 90% refund, your refund may take up to 3-5 business days to process and show up as a credit on your bank or credit card statement. Please be patient as this is out of our control and solely dependent on your bank or credit card company.
Diaper Packages must be returned in full. If all included items are not returned, you will be charged the full retail price on the items kept.
If you received any form of FREE merchandise with your original order and a return causes you to fall below the $ threshold required to receive it, the free merchandise must be returned in new condition or the value of the free item/s will be deducted from your refund.
Refused Packages: You may not refuse your package as a form of return. All returned packages we receive are subject to a 20% restock fee plus actual shipping paid by Sweetbottoms.
Please note that we do not offer a local pick-up or drop-off option. All packages must be mailed back to the address provided.
Purchase any of the eligible products from our Cloth Diaper Trial Program page. WASH them, USE them, LOVE them! If you are not completely satisfied with any of these products, you may return them to us within 30 days of receipt by following the Return Instructions above. Note: Returns MUST be postmarked within 30 days from the day you received your diapers. Returns postmarked after this date will not be accepted and will be returned to you at your expense.
Customer may only purchase an eligible item ONE time through this program. If you have previously purchased this item, you are not eligible to return it in used/washed condition. Also, only ONE of each item may be purchased under this program. Example, if you purchase three GroVia Shells, only ONE will be eligible for return in used/washed condition.
Items purchased through our Cloth Diaper Trial Program must be CLEAN, DRY, FREE of ODOR, residue, and excessive staining. Items must also be reassembled. If we must reassemble the diapers for you, we will deduct an additional 5% reassembly fee from your return amount. Please make SURE your items are CLEAN & DRY. If your items are wet or dirty, we will deduct an additional 40% fee from your return amount.
When returning your trial diapers, you will receive a 100% store credit minus our original shipping cost minus the cost of the prepaid return label provided. This policy is in effect as of trial purchases made on or after November 17, 2016.
Ready to return your Newborn Diaper Rental?
Contact us if you have any questions!